During my career in technical support, I have witnessed firsthand the transformative power of human creativity and empathy in solving complex problems. While artificial intelligence…
Mike Richardson Posts
During my career, I’ve witnessed the transformation of support teams from centralised office spaces to remote work environments. This shift has brought about new challenges…
As a new manager in a remote technical support environment, understanding and implementing soft skills is crucial for customer satisfaction and team dynamics. Here, we’ll…
As a seasoned leader, I have encountered several cases of imposter syndrome in remote technical support agents and have experienced it personally. It is a…