During my career, I’ve witnessed the transformation of support teams from centralised office spaces to remote work environments. This shift has brought about new challenges…
Mike Richardson Posts
As a new manager in a remote technical support environment, understanding and implementing soft skills is crucial for customer satisfaction and team dynamics. Here, we’ll…
As a seasoned leader, I have encountered several cases of imposter syndrome in remote technical support agents and have experienced it personally. It is a…
During my career, I have seen the importance of active listening in reading customer sentiment. It is a crucial skill that can make all the difference in providing exceptional customer service.